DMC USA COMPRESSOR INC RETURN POLICY

Last Updated: July 16, 2024

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. However, if a product does not support a 30-day refund and return policy at the time of purchase, it cannot be refunded or returned.

Refund Processing Time

Refunds are typically processed within four weeks after you hand your package over to the return shipper. However, in many cases, refunds are issued more quickly. This timeframe includes:

● 5 to 10 business days for the return package to reach us.

● 3 to 5 business days to process your return once received.

● 5 to 10 business days for your bank to process the refund request.

Return Process

If you need to return an item, please Contact Us with your order number and details of the product you wish to return. We will provide instructions on how to proceed with the return.

Important:

● Returns to the original shipping address will not be accepted.

● A return shipping address will be provided via email after your return request is submitted.

● For any questions or further assistance, please contact our customer service via the in-platform messaging system or email us at sale2@daveychina.com.

General Return Requirements

All returned items must be in their original condition and meet the following requirements:

✔ Unused and unaltered – No damage or signs of use beyond how it was originally received.

✔ All parts and accessories intact – This includes any additional components.

✔ Original product packaging – Must include original boxes, bags, or protective materials.

● Cords, manuals, warranty and rebate cards, free gifts, or bonus items.

● Original tags, labels, and materials – Items must be returned with any accompanying documentation.

✔ Drained of any fuel or liquid – If applicable.

✔ Dismantled if assembled – If the item was assembled, it must be taken apart before return.

Return Responsibility

● If your return is due to incorrect or missing items, shipping damage, or quality issues, we will take responsibility and handle the matter accordingly.

● If the return is for any other reason not related to quality issues, the customer is responsible for return shipping costs.

● We do not support returns without a valid reason.